I think your ability to interweave the hospital and healthcare environment into your speech went a long way toward connecting with the audience.
– Managing Director, Lincoln Healthcare
Mike Abrashoff is at the center of one of the most remarkable modern day stories of organizational transformation. At the age of 36, the Navy selected Mike to become Commander of USS Benfold. At the time he was the most junior commanding officer in the Pacific Fleet – on a ship that was plagued by low morale, high turnover and abysmal performance evaluations. Few thought that the ship could improve – yet 12 months later the ship was ranked #1 in performance – using the same crew. People were amazed and the lesson was clear – leadership matters and culture is everything.
In many ways, the USS Benfold was an extreme example of the same problems facing many organizations today.
Mike is clear, “I didn’t turn the ship around – my crew did that. What I did was to reinvent my leadership style and create an environment where they felt safe, empowered and supported. When they came to me with a problem, I’d say ‘It’s your ship – how would you fix it?’.” Mike focused on the one thing he could influence: his crew’s attitude, because culture is the ultimate competitive weapon for any organization.
Mike’s solution was to establish a set of management principles that he calls The Leadership Roadmap. At the core of his leadership approach on Benfold was a process of replacing command and control with commitment and cohesion, and engaging the hearts, minds, and loyalties of workers with conviction and humility. “The most important thing that a captain can do is to see the ship through the eyes of the crew. The idea is to empower every individual to share the responsibility of achieving excellence.”
By every measure, these principles achieved breakthrough results. Turnover decreased to an unprecedented 1%. The rate of promotions tripled, and the crew slashed operating expenses by 25%. Regarded as the finest ship in the Pacific Fleet, Benfold won the prestigious Spokane Trophy for having the highest degree of combat readiness. This remarkable change was accomplished by the same crew.
Mike is author of three books. His first, It’s Your Ship, has sold over one million copies. Its message is timeless: don’t use outside forces that stand in your way as excuses – control the things you can influence and amazing results will happen. His next books, It’s Our Ship and Get Your Ship Together, showed how these principles have been put into action by business leaders in their own organizations.
A popular keynote speaker for audiences looking to ramp up organizational performance, Mike has spoken to every industry and kind of audience – from board retreats to front line personnel; from sales groups to universities; from Fortune 500s to startups. He inspires audiences to rethink their beliefs about leadership and organizational culture and tailors the message to focus on engagement, execution, change, safety, diversity, leadership, teamwork, innovation, accountability and more.
Prior to commanding USS Benfold, Mike served as the Military Assistant to Secretary of Defense William J. Perry. He also helped draft the air defense plan for naval forces in the Persian Gulf in 1990, coinciding with Iraq’s invasion of Kuwait; and served as the Executive Officer of the Cruiser Shiloh, where he deployed to the Persian Gulf in support of United Nations sanctions against Iraq.
Mike Abrashoff is the founder of Aegis Performance Group, a consulting firm which works with and supports leaders as they address leadership, talent and performance challenges within their organizations. Mike and his team prompt leaders at all levels to re-imagine their leadership thinking and create new ways to elevate individual, team and organizational performance.
When Mike Abrashoff took command of the USS Benfold, morale was low, turnover was high, and the ship’s performance ranked near the bottom of the Pacific Fleet. Just twelve months later, the Benfold was ranked #1 – using the very same crew. The lesson was clear: leadership matters, and culture is everything. This inspiring talk is for every individual and organization looking for practical and usable ways to take organizational performance to new heights. In Mike’s case, he realized that before the ship’s performance could change, he had to change his leadership style. Mike worked to create a culture of trust and empower his crew to take charge and use ingenuity and initiative to improve every aspect of the way things were done.
Top down leadership is dead, so when the crew would present a problem, Mike became famous for responding, “What would YOU do? It’s YOUR ship!” Mike’s presentation leaves audiences with the tools and inspiration to accomplish big goals.
PEAK PERFORMANCE SECRET: YOUR ONLY COMPETITION IS YOURSELF
Sometimes in our professional lives we believe we are in a battle to beat an adversary or a competitor when in actuality, we are in competition with ourselves but just haven’t figured it out yet. When battling the competition, you want to come out on top, if only by one more sale or maybe a few percentage points. Sometimes, someone at a higher level gives you a goal based on some median expectation set for others. When Mike Abrashoff took command of a well below-average ship in the U.S. Navy, his goal was to get to average. He initially set average goals and expectations for himself and his crew until one day it struck him: his ship could be better than average. Mike’s eureka moment was realizing they weren’t in competition with anyone but themselves to be their best. They had to stop putting limits on what they believed was possible. That realization changed Mike Abrashoff’s approach to leadership and led the same crew to accomplish one of the most remarkable turnarounds that was chronicled in the Harvard Business Review, Fast Company magazine and his New York Times’ and Wall Street Journal bestselling book, IT’S YOUR SHIP. Many of Mike’s former crew members have gone on to accomplish great things in their careers. They write to tell him their stories. One of Mike’s sailors just ran for city council of one of the largest cities in the U.S. and he wrote Mike to say, “you gave us the inspiration and confidence to know that there are no limits.” This presentation will challenge you to think differently on how to set expectations while realizing the only limits that you have are self-imposed.
ORGANIZATIONAL TRANSFORMATION SUCCESS STORIES
For organizations that want to get serious about improving performance, this presentation delivers examples of Mike’s Leadership Roadmap in action. Mike reveals how the principles that led the transformation of the USS Benfold have been put into action at companies and organizations looking to harness the power of their most important asset – their people. He shows real leaders achieving dramatic results as they work to address their most pressing people challenges: collaboration, commitment, cohesion, accountability, engagement, rapid and continual innovation, safety and diversity in the workforce. In example after example, the lessons from the Benfold clearly translate across all kinds of organizations – corporations, small business, non-profits and government. Mike shows audiences, by example, how to use their new leadership toolkit. “It’s Our Ship” goes deep into the how-tos of creating a culture where everyone takes ownership and responsibility for taking performance to the next level.
“We have asked Mike Abrashoff to speak to our team twice now and he is in high demand for a third appearance. His message and coaching around leadership is perfect for every level of management in our organization ranging from the General Managers of our stores right up to our CEO. Mike provides practical advice sprinkled with some entertaining stories from his days as Captain of the USS Benfold. Our time spent with Mike has been invaluable and we look forward to working with him again.”
“I just wanted to send a note and thank you for the very inspiring and humbling presentation you shared with us yesterday. I was in the audience in Oregon, so not there in person, but of all of the professional speakers I have seen, you by far were the most inspirational. Your experience and story are well worth sharing, and I plan to pick up your book this weekend. All the best to you.”
“I have received a ton of anecdotal feedback, people bringing up how much they liked you and your speech and message. One thing that came across was that you were very “real” and very down to earth – that is important to our audience. I think your ability to interweave the hospital and healthcare environment into your speech went a long way toward connecting with the audience.”
“Thank you for following up – we really enjoyed Mike’s presentation and the audience feedback was outstanding! He really kick started our day with a bang and we were pleased to have him as part of our agenda.”
“Thank you for making sure that your speech ‘connected’. The way you were able to make your points align with the roles of the sales reps/ field trainers was spot-on. I suspect this will not be the end of your relationship with Teva.”
“[Mike Abrashoff] was fantastic! He was extremely generous with his time, and he was absolutely the right person for what we wanted to accomplish.”
“THANK YOU for visiting City of Hope! Our team of leaders was inspired by your sessions and many have emailed me or stopped me on campus to share how they can apply relevant learnings. We have ordered another 100 books and many will be taking the time to read the book in larger teams. We are creating an internal blog where leaders can share with others how they are creating organizational transformation through grass roots managerial efforts. Thank you again for helping us drive organizational change and evolving our efforts to build a more accountable culture!”
“Any audience that cares about leadership, culture, change management, performance and teamwork would benefit immensely from your presentation. Our group enjoyed not only your message, but also your presentation style. Needless to say, you received very high ratings in our post-conference survey.”
“Mike Abrashoff’s address to our group in Denver was spot-on. It was quite evident that he had worked to include information regarding our company, our markets and in particular, our Project Managers Forum objectives and attendee backgrounds into the content of his presentation. Several people commented to me that they found his story inspiring and relevant. As I mentioned earlier, this was the third time I heard Mike tell his story. It seems that each time I pull something more from the information he shares.”
“You gave a memorable and enjoyable keynote speech that was enjoyed by all. Thank you for making our owners understand that they are the captains of their own destiny and that they need to take all action needed to succeed. You did a great job setting the tone for the rest of the convention.”
“Your responsiveness and follow up was excellent.”
"Our heartfelt thanks for always guiding us to select the perfect speaker to ensure continued success of our event each year-thank you!"
"We have received excellent service from Speakers On Healthcare. The staff is incredible and they bend over backward to get you the right person. Hats off to the staff… wonderful!"
"I was impressed with the attentiveness of Speakers On Healthcare. Whether we were communicating by phone or email you answered my questions and made me feel like I was the most important person you were dealing with. I asked for help and you responded beyond my expectations."
"Thank you for the great job you did with our Recovery Walk event. The way you kept on top of any details that had to be attended to and communicated with me on any item that needed attention made working with you very easy, efficient as well as enjoyable. I look forward to working with you again.”
"I received information in a timely manner, communication from all parties at Speakers On Healthcare was focused and direct. Having dealt with other agencies before, there is no comparison for reliability, courteous and professional representatives."
"You all were wonderful! Thanks for your help in making our event a success. I’m sure you’ll hear from me again soon."
"The service from Speakers On Healthcare was excellent. Very professional and very precise as it relates to the requirements of the group and the requirements of the speaker."
"THANK YOU! I really appreciate how quickly you respond and with such great service and a large variety of choices."
Thank you for being so attentive and providing information to us in a timely fashion.
KEYWORDS: Business of Healthcare, Change, Communication, Competition, Innovation, Leadership, Marketing, Peak Performance, Resilience, Strategy, Trust, Vision, Workforce Issues