Tom  Connellan

Tom Connellan

When healthcare groups like Mercy Health Partners, Baylor Health Care, Glaxo, Solvay, and the University of Michigan Health System want help in taking their performance to another level, they call Tom Connellan - and with good reason. Described by one CEO as "the Dr. Phil of corporate performance," he knows first-hand what it takes to grow a business.

Fee: Call For Quote

BIOGRAPHY

When healthcare groups like Mercy Health Partners, Baylor Health Care, Glaxo, Solvay, and the University of Michigan Health System want help in taking their performance to another level, they call Tom Connellan - and with good reason. Described by one CEO as "the Dr. Phil of corporate performance," he knows first-hand what it takes to grow a business.

As a company founder and former CEO, Connellan started a wellness firm and built it into a network of 1200 instructors serving 300 hospitals and most of the Fortune 500 firms. Two different Surgeon General Reports cited the firm's program quality. Also a former Program Director at the Michigan Business School's Executive Education Program, Connellan knows what it's like to be on the firing line of business. Combining a touch of research with lots of how-to information that can be immediately put to use, he brings solid content and practical experience to his all of his presentations.

Participants sense Connellan's passion and enthusiasm right away. His fast-paced, entertaining, and informative presentations keep them interested from start to finish. Through examples, anecdotes, humor, and lots of "how-to's," he gives each participant practical take-home value. Everyone at your meeting will walk away with no less than one "immediate impact" idea they can instantly put to work. A highly-skilled integrator, Connellan goes beyond inspiring people to take action. He'll become a seamless part of your team by integrating his content with your CEO's opening comments, points made by other internal and external speakers, your meeting theme, and your overall business strategy.

Connellan's clients not only include larger health care systems such as Henry Ford, Lovelace, The University of Michigan, Baylor, and VHA, but also smaller and community hospitals such as Ingham Regional Medical Center, Meadville Medical Center, and Sparrow Hospital. He's also worked with partnership ventures such as the Mayo Clinic/St. Lukes site in Jacksonville, Florida. Big pharmaceutical companies such as GlaxoSmithKline and Bristol-Meyers Squibb utilize Connellan's expertise, as do smaller firms such as Solvay and Valeant. Outside of healthcare, his clients include such diverse organizations as Marriott, Dell, FedEx, Neiman Marcus, Sony, and GE.

A former Editorial Director of four leadership and human resource magazines, a first level supervisor, and a company president, Connellan's also a best-selling business author. His book Inside the Magic Kingdom: Seven Keys to Disney's Success is a Wall Street Journal bestseller. And his most recent book, Bringing out the Best in Others! is a New York Times bestseller that also reached #1 on Amazon's business, leadership, coaching and relationship bestseller lists - all at the same time.

With Tom Connellan, you'll get more than a great keynote speaker with solid content. You get a fresh set of eyes that have been honed by years of experience - a strategic partner committed to moving your enterprise forward who will deliver actionable ideas that people can immediately use. Engaging and energizing, he not only knows what world class looks like, but regularly helps world-class companies move to another level. And everything Tom illuminates, suggests, or recommends works because it's based not upon opinion but upon research, testing, and implementation.

Programs

Turbulent Times Leadership
Based upon Tom's New York Times Bestseller Bringing Out the Best in Others, this presentation shows your leadership team how to keep everyone fully engaged, highly motivated, and performing well in a challenging environment.
Because he combines his research into high performance with his experience as an entrepreneur and CEO, he delivers actionable ideas that can be put to use immediately.
Tom's research on high performance over the last twenty years has covered astronauts, CEO's, Rhodes Scholars, female world leaders, manufacturing operations, top students, top performing sales reps, military achievers, U.S. presidents, and others.
He found that through thick or thin, leaders of high performing teams consistently treat team members differently in 3 different skill areas, and Tom's three-part message to leaders looking for high performance from their team is to:
1. Believe in them.
2. Hold them accountable.
3. Provide a supportive environment.
His research into sales managers, for example, showed that the managers of high performing reps score 22% higher in their ability to practice those three skills than do the managers of low performers.
Most leaders use some degree of all three skills, but even in the best of times very few use all three in a manner that consistently gets the performance levels they want. The most common occurrence in normal times is to overdo accountability and underdo support - although sometimes the reverse is true. In turbulent times, this imbalance gets even more pronounced and performance slips rather than improves.
If you're getting your leadership team together, put Tom on the agenda to show everyone how to boost performance within 24 hours by going full throttle on all three factors.

Winning With Customers!
This presentation shows you why customers are tougher today and what you need do about it right away. It's tied in part to Tom's Wall Street Journal Bestseller Inside the Magic Kingdom (which describes how Disney creates exceptional customer experiences and how you can do the same).
His basic premise about brands and customers is that "a brand does not and cannot exist separately from your customer's experience." As Tom puts it, "your customer's experience is your brand!"
Participants see how creating an exceptional customer experience builds both a winning brand and a winning bottom line. They learn the five different levels of loyalty and what it takes to move customers from one to the next.
Tom takes you behind the scenes at companies that create world-class customer experiences. He combines that with the latest research to show you how to capture the hearts and minds of your customers. He and his partners have conducted research covering more than 110,000 customer transactions. This solid background assures that your participants will receive meaningful content they can use right away.
One important point Tom brings to your meeting from those 110,000 transactions is the critical employee satisfaction -» customer satisfaction -» profitability link.

He describes how a single internal factor directly drives customer loyalty and profitability in such compelling terms that engineering teams, entire IT departments, C level executives, sales teams, manufacturing managers, HR departments, and others regularly participate in this session.
Key points Tom covers include:
· Why, in the eyes of your customer, your competition isn't who you might think it is and what to do about it.
· How to capitalize on the one internal factor that stands out above all others as the largest single predictor of customer loyalty.
· How to retain at-risk customers.
· How to find out the real reason a customer stopped buying from you.
· Why customer satisfaction is a poor predictor of loyalty and how that impacts to your business strategy.
Alternate Titles: Creating Exceptional Customer Experiences, Experiential Branding, Focusing on the Customer

Making the Right Things Happen in a Changing World
We live in an increasingly upside-down world. To quote the great sage Yogi Berra, "even the future ain't what it used to be." The scope, complexity, and rate of change is increasing in virtually every organization. Yet, individuals at all levels must keep focused on producing results

Making Exceptional Things Happen in a Changing World
We live in an increasingly upside-down world. To quote the great sage Yogi Berra, "even the future ain't what it used to be." The scope, complexity, and rate of change is increasing in virtually every organization. Yet, individuals at all levels must keep focused on producing results - even in the face of greater instability.

This presentation is based upon Tom's next book - The 1% Solution�. It incorporates some of his research into Olympic Gold Medal Winners. Tom found that in the men's downhill at the 2006 Winter Olympics in Torino, for example, the difference between first place and fourth place was 1.08 seconds or .9%. In all Olympic events, the difference between a gold medal and no medal averages about 1%. Between 1st and 10th place, the average is about 2%.

Whether it's sales reps, manufacturing directors, engineers, entrepreneurs, or others, the key to building sustainable profits in an upside down world lies not in trying to be 100% better than your competition; it lies in simply being 1% better in everything you do.

Best of all, by researching Olympic athletes, Tom's uncovered a unique way business leaders in a high pressure situation can jump-start performance within 72 hours. Tom coined the term "Behavioral Leverage" to describe this process.

If you're looking for ways to help your audience keep forward momentum strong in turbulent times, let go of the old and embrace the new, this presentation is a good choice for you.

Videos

Support Materials

No additional materials are available for this speaker.

    " Thanks so much for the outstanding message you delivered to our Annual Leadership Conference. I received many positive comments on your presentation and know our people left your session feeling enthusiastic and energized!"

    - Baylor Health Care System

    "Three-at bats and three home runs. You impressed community leaders with your breakfast presentation, motivated the 300 members of our management team at lunch, educated and entertained the board and physicians at dinner. You clearly do your homework and deliver solid content in a powerfully engaging style."

    - Mercy Health Partners

    "Thanks for the not one, but two great sessions! Physicians and staff were still talking about them days later - and with good reason. You bring passion, depth, and energy to your work. They especially appreciated your understanding of our culture and processes."

    - University of Michigan Health Systems











Back To Top