Collaboration, innovation, high performance and sound decision-making all hinge on leaders’ ability to have difficult conversations and discuss honest feedback when it matters most. In organizations all over the world, these conversations are attempted or avoided every day. Sheila Heen's humor, warmth and authenticity make an instant connection with C-suite executives, senior leaders and individual contributors alike. In her New York Times Bestselling books Difficult Conversations and Thanks for the Feedback, and through 20 years at the Harvard Negotiation Project and Triad Consulting, Heen shows us how to revolutionize the quality of feedback conversations and the culture of learning, collaboration, and innovation in your organization.
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A twenty-year member of the world-renown Harvard Negotiation Project and Harvard faculty member, author of the New York Times Bestsellers Difficult Conversations: How to Discuss What Matters Most, and Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It’s Off Base, Unfair, Poorly Delivered, and Frankly, You’re Not in the Mood).
Difficult Conversations is in 23 languages and is used by leaders all over the world. In the revolutionary Thanks for the Feedback, Sheila turns the usual conversations on their head and shows leaders how they can transform the culture of learning in their organization not by teaching managers how to give feedback more effectively, but by understanding the universal challenges of receiving feedback well. From examining our conflicted relationship with feedback to identifying the triggers that create defensiveness and denial, Sheila’s “humor, warmth and authenticity make an instant connection” with c-suite executives and individual contributors alike.
Described as a “rock star” by Duke Corporate Education, the world’s #1 Custom Education provider, Sheila has received rave reviews at Google and Pixar, Apple, IBM and Microsoft, NASA and the White House, HSBC and American Express, Novartis and Time Warner, the Department of Defense and the Singapore Supreme Court.
A sought-after commentator and writer, her articles have appeared in the Harvard Business Review and O Magazine, the New York Times, Fortune and Real Simple. She has been featured on NPR and Fox News, Wharton Leadership Radio, CNBC’s Power Lunch and the Oprah Winfrey Show. Her corporate clients span six continents and a dozen industries, including banking, defense, consumer goods, mining, insurance, IT, pharma and biotech, education and media/entertainment. In the public sector she has also provided training for the New England Organ Bank, the Singapore Supreme Court, Greek and Turkish Cypriots grappling with the conflict that divides their island, and theologians struggling with disagreement over the nature of truth and God. Sheila is a graduate of Occidental College and Harvard Law School. She is schooled in negotiation daily by her three children.