Quint Studer, named one of the "Top 100 Most Powerful People" by Modern Healthcare, has gained national recognition (USA Today, Inc. Magazine, Investor's Business Daily) as a change agent and thought leader in health care today because he so aptly links a sustained focus on service, quality, employee and patient satisfaction with growth and bottom-line results. Quint spent nearly 20 years inside health care, beginning in a staff position, later becoming COO of Holy Cross Hospital in Chicago and President of the Baptist Hospital Inc. in Pensacola, FL, where the hospital was awarded the Quality Cup by USA Today and Rochester Institute of Technology.
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Quint Studer, named one of the "Top 100 Most Powerful People" by Modern Healthcare, has gained national recognition (USA Today, Inc. Magazine, Investor's Business Daily) as a change agent and thought leader in health care today because he so aptly links a sustained focus on service, quality, employee and patient satisfaction with growth and bottom-line results.
Quint's first book, Hardwiring Excellence, was published in April 2004 and has since sold more than 70,000 copies. His second book, 101 Answers to Questions Leaders Ask, was released in March 2005. Quint also serves on the Board of Directors of the 32,000 member Healthcare Financial Management Association (the national professional association of CFOs and finance executives in health care).
With his early training in teaching (B.A. degree in education and M.S. degree in education from University of Wisconsin, Whitewater), Quint's classroom is today one of the largest in health care. He and his team at Studer Group coach more than 400 hospitals and health systems on their journey to becoming world-class leaders in service and operational excellence. Studer Group clients span the nation and include every type of health care organization (for-profit and not-for-profit), from small rural hospitals to some of the most-respected organizations and largest health systems. They include a recipient of the prestigious 2005 Malcolm Baldrige National Quality Award.
Before founding Studer Group, Quint spent nearly 20 years inside health care, beginning in a staff position, later becoming COO of Holy Cross Hospital in Chicago and President of the Baptist Hospital Inc. in Pensacola, FL, where the hospital was awarded the Quality Cup by USA Today and Rochester Institute of Technology. At Holy Cross and Baptist, Quint led both organizations to the top one percent in employee and patient satisfaction compared to hospitals nationwide, as ranked by independent health care survey organizations.
His Five Pillar approach to achieving operational excellence sets goals and measures progress under service, people, quality, finance, and growth. In Quint's experience, the journey to becoming a world-class organization is rooted in a leader's ability to engage employee's passion for doing purposeful, worthwhile work.
He recommends a number of prescriptive tools based on his Nine PrinciplesSM: commit to excellence; measure the important things; build a culture around service; create and develop leaders; focus on employee satisfaction; build individual accountability; align goals and values; communicate at all levels; and recognize and reward excellence.
Areas of Expertise
While Quint Studer's background and experience reflects 20 years in health care, his timeless principles and practices apply to all businesses. Some of Quint's areas of expertise include:
how to cut employee turnover by 66% with the "Honeymoon Quiz" (five questions to ask new hires in the first 90 days of employment)
the Well CEO Check-Up: Nine Principles for taking your organization from good to great to greater.
Pulling the plug on low performing employees before they can wreak more havoc; identifying and taking action with high, middle, and low performers to move organizational performance higher. how the best hospitals recognize "patient power" and are changing to meet their needs. the art of catching and keeping a great workforce; how to foster a culture of employee satisfaction.
how to create and use a standards of behavior contract to boost employee moral, customer satisfaction, and profitability.
how CEOs can become "Chief Fire Starters" to spark enthusiasm, inspire great ideas, and results to blazing new heights
Perhaps best known as one of the world's most charismatic public speakers, Quint is also a frequent keynoter at high profile national trade and professional association meetings, and meets with more than 1,200 healthcare leaders monthly at client engagements and Studer Group-sponsored Institutes, including "Taking You and Your Organization to the Next Level." Quint Studer is also profiled in the fifth edition of the book Communicating about Health: Current Issues and Perspectives, required reading at 85 universities nationwide. In 2005 he received two high honors: awards from PRC (Professional Research Consultants) prestigious Presidents Award for his impact in changing health care and SHCAs (Society for Healthcare Consumer Advocacy) for his impact on the quality of care for consumers.
In addition to features in USA Today and Inc. Magazine, Quint appears widely in the business and the health care trade press. He has also contributed in depth feature articles on consumerism, service excellence, organizational alignment and communicating quality to most major healthcare trade journals, including the Healthcare Advisory Board Report, Modern Healthcare, and in-depth features in the elite American College of Healthcare Executive's (CEO audience) Frontiers of Health Services Management Journal, the American Marketing Association's Marketing Health Services, and the American Hospital Association's Trustee, geared to hospital Board members. Quint can also be heard on the nationally syndicated radio show Health Rhythms.