Mark H Sanborn
Mark Sanborn is an international bestselling author and noted authority on leadership, team building, customer service and change. To meet healthcare challenges and navigate the changes, healthcare businesses will need to focus more than ever on leadership, change management, and the patient experience. Mark has helped hundreds of organizations and clients rise to meet challenges just like these as he assists organizations through the uncharted territory of 21st Century healthcare. He's the author of eight books, including Up, Down Or Sideways: How to Succeed When Times Are Good, Bad, or In Between and The Fred Factor: How Passion in Your Work and Life Can Make the Ordinary Extraordinary which has sold 1.6 million copies.
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Mark Sanborn, CSP, CPAE, is president of Sanborn & Associates, Inc., an idea studio dedicated to developing leaders in business and in life. Mark is an international bestselling author and noted authority on leadership, team building, customer service and change.
We already know that managing the cost, quality, and delivery of healthcare is one of the great challenges of the 21st century for our communities, our businesses, and our nation. And it's about to get even more challenging. Costs keep rising. The options and information available to healthcare consumers keep growing. And now, the Affordable Care Act will bring a whole new wave of regulatory complexities and requirements to the industry.
To meet these challenges and navigate these changes, healthcare businesses will need to focus more than ever on leadership, change management, and the patient experience. Mark Sanborn has helped hundreds of organizations and clients rise to meet challenges just like these. The bestselling author of eight books on leadership, change, customer service, and teambuilding, Mark practices what he teaches as a leader of professional and community associations and as an entrepreneur. His expertise and his experience can help your organization plot a course through the uncharted territory of 21st Century healthcare.
Mark graduated cum laude from The Ohio State University. In addition to his work as a business educator and author, Mark continues to be an active leadership practitioner. Most recently he served as the president of the National Speakers Association.
Mark holds the Certified Speaking Professional designation from the National Speakers Association (NSA) and is a member of the Speaker Hall of Fame. He was recently honored with the Cavett Award, the highest honor the NSA bestows on its members, in recognition of his outstanding contributions to the speaking profession. Mark is also a member of the exclusive Speakers Roundtable, made up of 20 of the top speakers in America.
Mark is the author of eight books, including the bestseller The Fred Factor: How Passion In Your Work and Life Can Turn the Ordinary Into the Extraordinary which has sold more than 1.6 million copies internationally. His other books include You Don't Need a Title to be a Leader: How Anyone, Anywhere Can Make a Positive Difference, Teambuilt: Making Teamwork Work, The Encore Effect: How to Achieve Remarkable Performance in Anything You Do and his most recent book, Up, Down or Sideways: How to Succeed When Times are Good, Bad or In Between.
He has created and appeared in 20 videos and numerous audio training programs. His video series Team Building: How to Motivate and Manage People made it to the #2 spot for bestselling educational video series in the U.S.
Mark's list of over 2400 clients includes American Academy of Family Physicians, Omnicare, Anthem Blue Cross Blue Shield, GlaxoSmithKline, Kaiser Permanente, PlaneTree, and Visiting Nurse Associations of America.
"We each know how good we have become," Mark says, "but none of us knows how good we can be. One of the most exciting opportunities we get each day is to pursue our potential." Mark Sanborn challenges his audiences with this message and provides insights for extraordinary living.