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Marilyn Moats Kennedy Exclusive Representation Expert on the evolving workplace, including age, diversity issues, recruitment and retention & predicting future trends Keynote Fee : Call For Quote Travels From: IL ADD SPEAKER TO LIST  |   ADDITIONAL MATERIALS PRINT BIO   |  PREVIEW VIDEO

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• Demographics
• Future Trends
• Generational Issues
• Organizational Development
• Recruitment & Retention
• Workforce Issues (Communication, Culture & Generational Issues, Diversity, Recruitment & Retention, Employee Satisfaction, Teambuilding, Conflict Resolution; Managing People; Stress; Time Management; Coaching/Mentoring; Com
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• Sales & Marketing (Brand Building; Increasing Revenue; Competitive Strategy; Demographics; Generational Marketing; Cross-Cultural Marketing...)

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Programs

Managing Change: The Healthcare Employee in 2010

There are three times as many workers available for employment ages 55 to 70 as there are 18 to 24. That ratio will continue for at least the next 15 years. The limits to organizational growth will be people, not material or money. In this program we'll look at four issues:

• How will smaller businesses compete for employees with the Fortune 500 and what role do benefits play in employment decisions?


• How is the nature of work changing and what impact will this have on companies? For example, there are three kinds of workers available: full time, part time, and episodic.


• What is the relationship of lifestyle to employee benefit decisions?


• A profile of the future workforce.

Understanding the Demographics of the Emerging Healthcare Market

There are four age cohorts in the healthcare workplace now, and a fifth coming on in the year 2006. These five groups share some traditional values but differ on important ones, such as the role of managers, employer/employee loyalty, and what constitutes a good day's work. In this program Kennedy gives an overview of the workplace values and lifestyles of the groups that will dominate the workplace in the next century. She discusses methods of communication that deliver the same message in ways that each group understands and responds to. Finally, she looks at predictions for 2006 and beyond as the Baby Boomers retire and the Baby Busters (a.k.a., Gen Xers) take over.

Management for the Millennium: Walking Your Talk

One of the toughest lessons supervisors and managers must learn is that managers serve their troops as well as lead them. In this program Kennedy examines both the "how" and "why" of building and maintaining positive working relationships at every level. It's not just a matter of corporate values or good business; it's a matter of "walking your talk:" acting out the behaviors you want to see in subordinates. Kennedy discusses new expectations of managers, why managers fail on an interpersonal level more often than on a technical level, understanding the nature of relationships and how to build positive ones, and why cutthroat politics most often cuts the perpetrator's throat.

Cross-Generational Patient Expectations

As the US has diversified ethically and racially, what patients expect from healthcare providers has changed as well. The biggest influences have been age and experience. For example, Boomer women didn't mind pain in child birth because it was "natural." Twenty-something and thirty-something women want pain killers. They're not worried about instant bonding. There are many differences in how different age groups use healthcare, rate the experience, and choose providers. In this program Kennedy examines those generational differences for the five age groups in the population right now. At the end of this program, participants will understand why each generation's expectations of healthcare are different, what those differences are, and how each group rates the care each receives.

Managing the Three R's of Healthcare: Recruiting, Retention, and Recapture

Between now and 2010, every US industry will suffer labor shortages. But healthcare will fare worst. Don't let the downturn in the economy fool you. The number of job hunters is not even near what there were between 1989 and 1992. Turnover will rise at alarming rates, the result of retirement rates (50% of the workforce will be eligible in the next four years) and the ongoing low birth rate. This will mean more competition for available workers and an increase in wages. Organizations will compete for the best and the brightest, as well as the merely competent. In this workshop, Kennedy will look at the hows and whys of the three R's, and what managers must do to keep, or recapture, the best of a cross-generational workforce. Issues include:

• The characteristics of today's workforce and how it is changing. For example: there are three times more workers between 55- and 70-years-old than there are workers between 18- and 24-years-old.


• Recruiting strategies that work: To web or not to web?


• Best practices for retention and recapture.


• Part-time workers: getting the best of the best

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Speaker Information

Founder and managing partner of a 31-year-old management consulting firm, Marilyn Moats Kennedy is an expert on a variety of topics that affect the evolving workplace. She makes over 100 presentations a year on a variety of topics, including age diversity issues such as cross-generational motivation, management, communication, recruitment and retention, predicting future management trends, and organizational politics.

For 10 years, Kennedy was the "In the Trenches" columnist for Across the Board magazine and was the "Job Strategies" columnist for Glamour magazine for 18 years. She currently writes for The Physician Executive and is quoted regularly in national publications such as The Wall Street Journal, Fortune magazine and Fast Company magazine. She has appeared on "20/20" and "Good Morning America."

A former DePaul University faculty member, Kennedy is also founder and publisher of "Kennedy's Career Strategist," a newsletter on career planning, job hunting and office politics. She is the author of six books, the first of which, Office Politics: Seizing Power/Wielding Clout, established her as an expert on political survival in the cutthroat business world. Her other books include Career Knockouts: How to Battle Back, Salary Strategies: Everything You Need to Know to Get the Salary You Want, Powerbase: How to Build It/How to Keep It, Office Warfare: Getting Ahead in the Aggressive 80s, and The Glamour Guide to Office Smarts.

Kennedy holds a BSJ and MSJ from Northwestern University and is a charter member of Northwestern University's Council of 100 and The Medill School's Journalism Hall of Fame.

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Testimonials

"With a four generational workforce in IT, Ms. [Kennedy] was on target with the differences in interests, thinking, desires, and motivations, of each of the generations. Gave us all lots to think about and act on in managing our workforce."

- Social Security Administration

"We feel that you accomplished for us exactly what we intended. You created an awareness that will help staff with interpersonal skills and allow them to manage a workforce more effectively."

- Elkhart General Healthcare System

"Your presentation...was received with overwhelming enthusiasm as you could tell from the audience's applause. The participants particularly appreciated receiving the tangible and useful suggestions on how to enhance their own leadership styles."

- American Medical Association Alliance