Joseph Michelli, PhD
An internationally sought-after speaker, author, and organizational consultant, Dr. Michelli is an expert in customer loyalty, client experience design, employee engagement and leadership. He is a Wall Street Journal, USA Today, Publishers Weekly, Nielson Bookscan and New York Times #1 bestselling author. In his book Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System he delivers compelling, uncommon leadership practices that transformed UCLA Health System and the resulting lessons powerful for today's business leader. Global Gurus selected Michelli #8 among Top Customer Service Professionals for 2016.
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Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on the total customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.
Dr. Michelli has had a clinical practice providing direct patient care on a full-time basis for over a decade. His Ph.D. is in clinical psychology from the University of Southern California, and he continues to be an active licensed Clinical Psychologist. He was the clinical coordinator for a chronic pain program at Penrose/St Francis Hospital, worked as staff psychologist for the Penrose Cancer Center and has also maintained a private practice.
Dr. Michelli is able to address his audience as an allied health professional who has been challenged to deliver outstanding patient experiences in both an inpatient and outpatient setting.
A Wall Street Journal, USA Today, Publishers Weekly, Nielson Bookscan and New York Times #1 bestselling author, Dr. Michelli's latest book is Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way. His other titles include Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System, Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People, The Zappos Experience: 5 Principles to Inspire Engage and WOW, The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary, The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company, and When Fish Fly: Lessons for Creating a Vital and Energized Workplace which was co-authored with the owner of the "World Famous" Pike Place Fish Market in Seattle.
Dr. Michelli holds the Certified Speaking Professional designation from the National Speakers Association (NSA) and is a member of the Authors Guild. He received his Masters and Doctorate from the University of Southern California. He has won the Asian Brand Excellence Award, is an editorial board member for the Beryl Institute's Patient Experience Journal (PXJ), the founders council of CustomerExperienceOne and was named one of the "Top 10 thought leaders in Customer Service" by Global Gurus.
Having journeyed with a close family member through a six year battle with breast cancer, Dr. Michelli is committed to social causes associated with curing cancer as well as abating world hunger.