Joseph  Michelli, PhD

Joseph Michelli, PhD

An internationally sought-after speaker, author, and organizational consultant, Dr. Michelli is an expert in customer loyalty, client experience design, employee engagement and leadership. He is a Wall Street Journal, USA Today, Publishers Weekly, Nielson Bookscan and New York Times #1 bestselling author. In his book Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System he delivers compelling, uncommon leadership practices that transformed UCLA Health System and the resulting lessons powerful for today's business leader. Global Gurus selected Michelli #8 among Top Customer Service Professionals for 2016.

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Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on the total customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.

Dr. Michelli has had a clinical practice providing direct patient care on a full-time basis for over a decade. His Ph.D. is in clinical psychology from the University of Southern California, and he continues to be an active licensed Clinical Psychologist. He was the clinical coordinator for a chronic pain program at Penrose/St Francis Hospital, worked as staff psychologist for the Penrose Cancer Center and has also maintained a private practice.
Dr. Michelli is able to address his audience as an allied health professional who has been challenged to deliver outstanding patient experiences in both an inpatient and outpatient setting.

A Wall Street Journal, USA Today, Publishers Weekly, Nielson Bookscan and New York Times #1 bestselling author, Dr. Michelli's latest book is Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way. His other titles include Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System, Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People, The Zappos Experience: 5 Principles to Inspire Engage and WOW, The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary, The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company, and When Fish Fly: Lessons for Creating a Vital and Energized Workplace which was co-authored with the owner of the "World Famous" Pike Place Fish Market in Seattle.

Dr. Michelli holds the Certified Speaking Professional designation from the National Speakers Association (NSA) and is a member of the Authors Guild. He received his Masters and Doctorate from the University of Southern California. He has won the Asian Brand Excellence Award, is an editorial board member for the Beryl Institute's Patient Experience Journal (PXJ), the founders council of CustomerExperienceOne and was named one of the "Top 10 thought leaders in Customer Service" by Global Gurus.

Having journeyed with a close family member through a six year battle with breast cancer, Dr. Michelli is committed to social causes associated with curing cancer as well as abating world hunger.

    "Joseph Michelli is the most powerful change agent I have ever encountered. A few years ago following his Starbucks book he spoke to our management group. I knew immediately that I needed more of Joseph's influence in our organization. Two things occurred. One, we now have an incredible book, Prescription for Excellence, that will assist other organizations in their evolutionary process. But more importantly, because of Joseph, the UCLA Health System has a completely different culture. With all humility, I dare to say, we are on the top of our game. "

    - UCLA Hospital System

    "Dr. Michelli was incredibly dynamic, incorporating humor, irony, and experienced insight into his presentation to our attendees. He effectively tied a business improvement model into the healthcare arena, making the message all the more poignant by integrating his personal connection with our attendees' line of work. Fabulous, informative, and captivating."

    - Oncology Nursing Society

    "Dr. Michelli is engaging and entertaining without being patronizing in any way. He was able to link experiences in other businesses with the healthcare industry. I think a lot of the doctors connected the dots this time!"

    - American Health Network

    "The retreat you facilitated for our practice last week exceeded my expectations in so many ways and will be life changing for me, my group and our practice. You made it safe for each of us to share and process what our own vision is and then you gave us a format to step into new ways. Working with you was internally and externally empowering and will help to buoy us up to make important changes, allowing us to take our practice to a whole new level."

    - Wholeness Healing Center

    "Attendees liked your humor, your wit, and they got the message that we can, with team work and collaboration, improve the experience for our patients. The experience is all about the details. You have given us tools to work with and much to think about."

    - Cheyenne Regional Medical Center

    "The conference is behind us, and especially in these extremely challenging times, I sincerely appreciate your role in contributing to its overall success. Some of the attendee responses include: Best keynote speaker I've heard since attending! Very uplifting - useful ideas, moving! Excellent speaker! Wonderful, could have listened to him all day. I intend to start some new "team" ideas. Pertinent info for stressed out practice manager. Great perspective on how to love our job again! Absolutely wonderful, entertaining, and motivational. Bring him back."

    - Professional Association of Health Care Office Management