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Janet Lapp, RN, PhD
Keynote Fee : $10,001 - $15,000 (fee includes travel) Fee Note Travels From: CA |
Topics
- Change
- Leadership & Strategy
Products
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Programs
Plant Your Feet Firmly in Mid-AirManagement is dead. Motivational leadership is passé. Every major system is in the process of a major shift. Leadership in this new era requires the ability to think and lead others in new ways. These days, everyone in the company can develop and use leadership skills. Do not wait to be told what to do. You know your company's values and mission. Make decisions based on those, and you cannot go far wrong. The worst thing you can do is to sit back and do nothing, with the excuse that you were not told. The most important activity during fast change is to keep moving forward, and the worst thing you can do when things are uncertain are to stop completely. This program is designed to help people discover opportunities in rapid change rather than focus on problems; see the positives in current change, thus keep their team morale high; and to develop personal and team accountability. Drawing on her 25 years of pioneering work with international leaders and peak performers in all fields, this inspirational business program will give you up-to-date information on new trends impacting your world.
Guilt in One Hand, Briefcase in the OtherHow much do high stress levels and work overload cost your company in lost work days, employee burnout, and decreased productivity? The workplace is so busy that very few have the time to take care of themselves, stay fit, and 'balance' their multiple roles. This high-energy, fun presentation will provide the latest research findings on stress, how to keep fully charged and full-speed ahead without getting off-road or out of fuel. Although real balance may not be possible these days, most people are playing the fool's game of trying to keep up; they doing too much and are unable to discriminate high payoff from low payoff activities. This program will leave people with permission to let go of low-payoff activities, of knowing what is realistic and doable, and provide tools for focus both at home and at work. They will learn state-of-the-art information on how to stay filled with energy, keep their relationships humming, learn fast but effective ways to fight stress, and improve their performance overall.
The Psychology of Great Customer Experience: How to Turn Customers into Loyal FansThis session explores three areas of customer experience:
1. How to find out what our clients really want, at much deeper levels. Top brands such as Starbucks, Disney, BMW, and Southwest Airlines, know how to attract and keep loyal customers by not only meeting client needs of acceptance and importance, but various psychological needs such as:
* The need to be taken care of, self-nurtured
* The need to quest, explore, reach out to new ideas and places
* The need to connect to others, feel part of something bigger, be an insider
* The need to have an individual style, the need to be noticed, look sophisticated
2. "People treat others the way they treat themselves." That means that people will look for either the good or bad in others, depending on what they look for in themselves. Most Customer Service programs offer only a quick fix, because once the patina of the program wears off, people revert to their default mode, which is often "looking for what's wrong".
This presentation will outline ways in which people can kick-start a positive attitude and positive self-talk and keep it going. Then they will only look for the good in your co-workers and your customers ... well, most of the time.
3. What do Starbucks, Disney and IKEA do that many companies don't? They know that over the past several years, consumers needs have changed considerably, from expectations of commodity (level 1) to product (level 2) to service (level 3) to experience (level 4). Most firms are stuck between Levels 2 and 3. At which level are you?
Conventional thinking can't keep up with exponential change. Many people have become complacent in their jobs (and their lives), and have stopped pushing themselves into new areas which may be uncomfortable for them. This is the best program when you want your people to leave with new tools and ways of thinking that will create a mindset not of passivity and followership, but activity and leadership. Creativity and innovation occur at the edge of discovery, when one is pushing oneself in new behaviours and ideas. Giants turned into extinct dinosaurs by playing by the old rules when the game had changed. This program is a wakeup call to the future, and is especially meaningful for incentive winners who, even though they are already top performers, need to keep raising the bar and not rest on the winner's pedestal.
Additional points covered in How To Take Risks, and Win Under Pressure:
* Three characteristics of risk-taking people and organizations and how to develop them.
* Characteristics that distinguish outstanding performers.
* The four most common faults that inhibit productivity, performance and profits.
* How to overcome four common blocks that prevent winners from repeating.
* Why winners should always 'mess with success'.
Speaker Information
Over the past 25 years, Dr. Janet Lapp has established a global reputation for turning problems into opportunities, and is called on for the most challenging of change efforts. A specialist in the areas of fast personal and cultural change, she is well known for her challenging, in-your-face ideas and her endless humor, energy, and ability to connect with audiences. From the government of the city of St. Petersburg, Russia, to executive CFOs in Argentina, Dr. Lapp has had a 100% success rate in meeting her clients' objectives.
Dr. Lapp is a licensed clinical psychologist, internationally known speaker and author, and creator and host of the award-winning CBS series, "Keep Well." As editor of "The Change Letter" and author of three bestselling books - Dancing with Tigers, Plant Your Feet Firmly in Mid-Air, and Positive Spin, she has received critical acclaim for her forward-looking ideas.
A former professor, researcher, clinician, hospital manager, psychologist and registered nurse, Dr. Lapp was born and raised in Canada. She earned her PhD from McGill University in Montreal and is the recipient of many academic honors. In 1998 she was inducted into the Speakers Hall of Fame, the "Oscar" of professional speaking - an honor held by fewer than 100 professional speakers worldwide.
With healthcare audiences, Dr. Lapp's own poignant personal story - and her powerful and humorous anecdotes - connect with, move, and inspire others. Her role is to give hope to the world of healthcare, and remind them of their intense intrinsic value. She does this with countless thousands of people annually in audiences around the world. Some of Dr. Lapp's healthcare clients include Cigna Health, Healthcare Financial Management, Health Insurance Association of America, Knoll Pharmaceuticals, Pfizer, Roche Diagnostics, and SmithKline Beecham.
Do not ask Dr. Janet Lapp to speak to your group if you want to be comfortable with business-as-usual. Her presentations outline bold, innovative strategies and practical guidelines for excelling in rapidly changing, intensely competitive times. The powerful messages in her high-impact, humorous, and inspirational programs turn fast change into competitive advantage.
Testimonials
"Your personally tailored presentation was the best that I have ever seen by a professional speaker. In sum, your message was exactly what was needed, and the leadership guidelines you gave us were right on. On follow-up, it has already made a huge difference."
- Pfizer
"You brought our program to a breathtakingly successful conclusion. In the many years since I have been planning these events, you are the only speaker who has brought it all together - knowledge, REAL customizing, passion, energy, connection, and a memorable message."
- American Hospital Association