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Keynote Speakers, Medical Speakers & Experts on Customer Service & Patient Service
Featured is a partial list of our speakers who address the topic of Customer Service & Patient Service. We invite you to contact us 503-345-9164 so that we may offer our Top Choices - based on your meeting goals, audience and budget.
Kristin Baird, RN, BSN, MHA
Kristin Baird, RN, BSN, MHA
Kristin is an individual with a unique career path combining clinical nursing experience with marketing and business development for a variety of healthcare organizations. She is a consultant, author, speaker and trainer who uses an exclusive skill set to help healthcare organizations transform culture and shape the patient experience through leadership development, employee engagement, culture assessments, and mystery shopping.

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Rick Brinkman, ND
Rick Brinkman, ND
Co-author of the international bestseller, Dealing With People You Can't Stand: How to Bring Out the Best in People at Their Worst, Dr. Rick Brinkman has been sharing his human behavior insights and practical communication strategies in his trademark entertaining and educational style since 1980. Following medical school, he went into private practice and his success there led him to further study communication and the effect it has on our quality of life. His communication programs receive high marks in topics pertaining to sales, customer service, safety and leadership where he is invited back for repeat performances across the U.S.

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Tom Connellan
Tom Connellan
When healthcare groups like Mercy Health Partners, Baylor Health Care, Glaxo, Solvay, and the University of Michigan Health System want help in taking their performance to another level, they call Tom Connellan - and with good reason. Described by one CEO as "the Dr. Phil of corporate performance," he knows first-hand what it takes to grow a business.

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Susan Ershler
Susan Ershler
Susan Ershler tours the world speaking about her life journey and sharing with others her secrets for success, determination, and achieving seemingly impossible goals.

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Steve Farber
Steve Farber
Best-selling author & extreme leadership guru, Steve Farber, focuses on coaching & inspiring Extreme Leadership at all organizational levels. It is his passion, and he does so with a style that is part strategist, part social commentator and all energy.

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Jackie Freiberg, PhD
Jackie Freiberg, PhD
One of the best female business speakers available in today's market place, Jackie Freiberg, PhD, is a connoisseur of companies that blow the doors off business-as-usual. She is the co- author of the compelling book, GUTS!: Companies That Blow the Doors Off Business-as-Usual, and the award-winning national bestseller, NUTS!: Southwest Airlines' Crazy Recipe for Business and Personal Success. As a professional speaker, Freiberg is in high demand to deliver practical business strategies that prove to increase productivity, retention, service, loyalty and profitability. She is passionate about equipping leaders at all levels with hope, ideas, and practical tools to kick-start and re-inspire their journey toward becoming employers of choice!

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Kevin Freiberg, PhD
Kevin Freiberg, PhD
Kevin Freiberg, PhD, is recognized in the business arena as a thought leader and authority on gutsy leaders and companies. His book, GUTS! Companies That Blow the Doors Off Business-as-Usual, the exciting sequel to their hugely successful book, NUTS! Southwest Airlines' Crazy Recipe for Business and Personal Success. One of the most influential voices on the speaking circuit today, Freiberg is widely acknowledged for his expertise in helping clients build strong, purposeful cultures that attract top talent and loyal customers; developing gutsy leaders who excel at hiring, retaining and unleashing world-class talent; re-recruiting people and re-inspire the passion for increased performance and productivity; and increasing customer loyalty by building customer-centric organizations.

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Sally Hogshead
Sally Hogshead
Sally is Chief Fascination Officer of Fascinate, Inc. As an international keynote speaker and author of the internationally-acclaimed book, FASCINATE: Your 7 Triggers to Persuasion and Captivation, she is the creator of The Fascination Advantage test and was named "the most successful junior copywriter of all time. Sally founded the West Coast office of the illustrious ad agency CP+B and frequently appears in national media including NBC's Today Show and the New York Times.

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John Izzo, PhD
John Izzo, PhD
Dr. John Izzo brings to health care organizations around the world a powerful message and formula for renewing the heart in health care and creating a culture where compassionate service and a focus on excellence sit side by side. He is an established author who has focused on the power of people at work and the creation of vital workplaces, and his PBS featured special - The Five Secrets You Must Discover Before You Die, all culminate to support his powerful message.

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Willie Jolley
Willie Jolley
* Named "One of the Outstanding 5 Speakers In The World" - by Toastmasters International * Best Selling Author of "A Setback Is A Setup For A Comeback" & "An Attitude of Excellence!" * Host of "The Willie Jolley Show" on CBS-TV, PBS, Sirius/XM & WHUR-FM

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Gregg Lederman
Gregg Lederman
Founder and CEO of Brand Integrity, a passionate engagement company with disruptive and sustainable solutions, Greg has worked with tens of thousands of business leaders and managers to implement a sustainable engagement solution—one that goes beyond rewards and "thank you" programs, and positions their companies to become even better places to work, ultimately creating customers for life. His clients have experienced a more than 68% increase in employee engagement over the last two years. More than 65% of Gregg's clients have been noted on "Best Places to Work" lists, either in their region, industry, or on the Fortune 100 Best Companies to Work For® annual ranking.

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Douglas Lipp
Douglas Lipp
As former head of training at Disney Studio's Walt Disney University, Doug Lipp understands the power of a strong organizational culture. Lipp brings audiences into the unique culture of customer service that sets Disney apart. In the process he shows them how to design a system that works for their own industry - outlining ideas that will enable them to create the same kind of "service magic" in their organization. He has authored six books. His latest, The Changing Face of Today's Customer, reveals how to develop a "cultural sense" in addition to common sense about customer service.

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Joseph Michelli, PhD
Joseph Michelli, PhD
An internationally sought-after speaker, author, and organizational consultant, Dr. Michelli is an expert in customer loyalty, client experience design, employee engagement and leadership. He is a Wall Street Journal, USA Today, Publishers Weekly, Nielson Bookscan and New York Times #1 bestselling author. In his book Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System he delivers compelling, uncommon leadership practices that transformed UCLA Health System and the resulting lessons powerful for today's business leader. Global Gurus selected Michelli #8 among Top Customer Service Professionals for 2016.

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Alan Parisse
Alan Parisse
Alan Parisse has helped healthcare executives, medical professionals, and pharmaceutical sales teams with substantive messages that allow them to recognize, adapt, and thrive in an ever-evolving industry. His knowledge of the healthcare universe comes from an insider's perspective. As a doctor's "wife," Parisse lived through the frustration and satisfaction of medical school and residency. But more importantly, over a decade of daily bicycle rides with one of the world's foremost leaders in medical education has yielded a depth of understanding not usually afforded to outsiders. Recognized by Successful Meetings magazine as "One of the Top 21 Speakers for the 21st Century," Parisse is the author of This Is Your Time and Taking Charge: Lessons in Leadership.

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Mark Sanborn
Mark Sanborn
Mark Sanborn is an international bestselling author and noted authority on leadership, team building, customer service and change. To meet healthcare challenges and navigate the changes, healthcare businesses will need to focus more than ever on leadership, change management, and the patient experience. Mark has helped hundreds of organizations and clients rise to meet challenges just like these as he assists organizations through the uncharted territory of 21st Century healthcare. He's the author of eight books, including Up, Down Or Sideways: How to Succeed When Times Are Good, Bad, or In Between and The Fred Factor: How Passion in Your Work and Life Can Make the Ordinary Extraordinary which has sold 1.6 million copies.

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Ross Shafer
Ross Shafer
Ross Shafer is one of the most sought after Keynote speakers and seminar leaders on the subjects of Customer Empathy, Personal Motivation, and Business Relevance. In addition to winning multiple Emmy awards for his work as a TV host, writer and comedian, Ross has been a lifelong entrepreneur who has written 8 books (and 14 Human Resource training films) on how organizations can remain relevant and adapt to changes they didn't see coming.

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Dennis Snow
Dennis Snow
Dennis Snow, over 20 years with the Walt Disney World Company, launched a division of the Disney Institute responsible for consulting with some of the world's largest companies including ExxonMobil, AT&T, and Coca Cola. He is a full-time speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership. While there, he coordinated the Disney Traditions program which is universally recognized as a benchmark in corporate training. In his last year with Walt Disney World®, Dennis' leadership performance was ranked in the top 3% of the company's leadership team.

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Quint Studer
Quint Studer
Quint Studer, named one of the "Top 100 Most Powerful People" by Modern Healthcare, has gained national recognition (USA Today, Inc. Magazine, Investor's Business Daily) as a change agent and thought leader in health care today because he so aptly links a sustained focus on service, quality, employee and patient satisfaction with growth and bottom-line results. Quint spent nearly 20 years inside health care, beginning in a staff position, later becoming COO of Holy Cross Hospital in Chicago and President of the Baptist Hospital Inc. in Pensacola, FL, where the hospital was awarded the Quality Cup by USA Today and Rochester Institute of Technology.

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Scott Wordelman
Scott Wordelman
Scott Wordelman, FACHE, was the President and Chief Executive Officer of Fairview Red Wing Health Services from 1998-2012. He led the creation of one of the nation\'s first rural integrated community health systems. On a state level, he is a former Chair of the Minnesota Hospital Association . Currently Scott is a member of the Minnesota Hospital Association Policy and Advocacy, and Chairman of the MHA\'s Workforce Development Committees. On a national level, he is a member of the American Hospital Association\'s Long Range Policy Committee. Scott is a fellow in the American College of Health Care Executives.

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  • 61761844 - medicaid word cloud concept

    Medicaid is in the news every day. People, politicians, policymakers, providers, and payers are expressing points of view ranging from kill it to expand it. Unfortunately, most people are not well informed about what Medicaid is. I would like to help on the informing part of the issue by describing what it is, how it works, who qualifies, how much it costs, and some policy choices I see. This is a very complex subject, so I will lay it out in bite-sized posts. Consider this first post as a backgrounder. If you want to dig deep into the subject, I recommend visiting The Center on Budget and Policy Priorities.
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  • hospital

    Distress signals are starting to sound in two of the country’s major sectors, retail and healthcare. Last week, the discount shoe retailer Payless ShoeSource filed for Chapter 11 bankruptcy and announced it will close 400 brick-and-mortar stores throughout the United States and Puerto Rico. The announcement comes on the heels of a seemingly unending parade of bad news from traditional retailers in recent months. So far this year, Walmart, Macy’s, J.C. Penney among others, have all announced significant store closures. Ralph Lauren is shuttering its flagship Polo store, a foot-traffic magnet on tony Fifth Avenue in Manhattan, the latest step in a massive cost-cutting effort.
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  • magnifying-glass-1001506_640The payment landscape is shifting dramatically in the US health care industry and this has serious implications for the survival of providers. With the volume-to-value transformation, traditional fee-for-service payments are being replaced with a financial incentive framework that rewards for improved quality and outcomes. Although this impacts only Medicare payments today, it lays the groundwork and provides strong incentives for other payers to move in the same direction, thus potentially disrupting the health care system at all levels.

    Ultimately, value-based payments transform traditional business models by putting significant revenue– and risk– at stake. Building the outcomes-based financial models to maximize value-based care (VBC) reimbursement pathways will be fundamental to sustainable growth in the future.
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  • health-2082630_1280We are living through what is arguably the most challenging time for the health care industry. Globally, health care appears to be on a collision course with patient needs and economic reality. No one is happy with the current system, and the combination of rising costs, poor access, inequitable care, and diminishing quality and safety has created anxiety and frustration for all. Decades of interventions have failed to improve the situation; if anything, things have become worse. Current approaches tend to focus on a single issue or problem (the price of drugs, rising numbers without medical insurance, provider incentives to over treat), but an overarching solution has remained elusive.
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  • US Medical care illustrated by flag and stethoscope

    There is no issue more important to the future of America than it’s long-term fiscal sustainability. And the long-term fiscal sustainability of the United States has been placed in jeopardy primarily by the structure and expense of America’s healthcare system. According to the Congressional Budget Office, nearly the entirety of the growth in federal spending as a share of the economy—excluding interest—can be explained by government health programs: Medicare, Medicaid, the Medicaid-related Children’s Health Insurance Program, and the Affordable Care Act. In addition, one of the principal economic challenges faced by middle- and lower-income Americans is the expense and instability of American health insurance.
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  • Happy group of adult friends having fun

     3 Reasons Why Staying Social Matters to Your Thinking

    How many friends do you have? Do you rarely see family, go out for the evening or join your community for an event?

    You may not realize it, but your social life may just be bad for your brain.

    In the immortal words of Bette Midler, “you’ve got to have friends.” Little did the Divine Miss M know that in addition to our souls, she was hitting a high note on brain health as well.

    A recent AARP survey found that adults 40 and over with a higher number of social connections report better brain health.
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  • American Health Care Act

    After a seven year wait to repeal and replace President Barack Obama’s signature health care law, the GOP’s much-anticipated replacement collectively called the American Health Care Act (AHCA) was unveiled this week. Amidst a revolt from the left and right, doctors, hospitals and insurers, the plan cleared its first hurdle at 4.30 am on Thursday- approval by the House Ways and Means Committee and The House Energy and Commerce Committee after 18 and 27 of hours of debate respectively. It now has to be approved by a full House and the Senate…the former likely (although not guaranteed) and the latter impossible without bipartisan support.
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  • fixing the drug pricing problem

    The one thing that all Americans agree on – politicians included- is that prescription drug prices are on an unsustainable trajectory. Americans pay, by far, the highest prices for prescription drugs in the entire world. On average, Americans pay $1,100 per year for their drugs — $300 more than Germans or Canadians do. In addition, total US drug spending has more than doubled in the past 15 years, from $121.2 billion in 2000 up to nearly $374 billion in 2014, squeezing both payers and insurers alike……all of this while the largest pharmaceutical companies are cumulatively earning $80-$90 billion per year in profits at higher margins than other industries.
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